Agents in production
Agents that run real tasks across your systems: they resolve cases, prepare offers and move work forward, not just chat.
Business Technology · Customer Experience
We accelerate the adoption of generative AI in large enterprises.
Customer Experience consulting that doesn't stop at the slide: we design, implement and operate on SAP and Salesforce, with a layer of intelligence running through every customer process.
SAP Silver Partner
years in Customer Experience 0
projects in production 0+
CX disciplines covered 0
Technologies
SAPSalesforceAWSMicrosoftOpenAIAnthropicGemini
Why LibeUp
Small, independent and technical. By design.
Eighteen years delivering customer experience on the SAP suite and Salesforce, with no layers between the people who decide and the people who build.
SAP SAP Silver Partner
Official accreditation across the SAP Customer Experience suite.
0 years delivering CX projects
0+ projects in production
0 CX disciplines, one firm
Technology ecosystem SAP · Salesforce · AWS · Microsoft · OpenAI · Anthropic · Gemini
The six disciplines of customer experience, each one powered by AI.
We cover the full customer lifecycle on SAP Customer Experience and Salesforce. The generative-AI layer isn't a separate module: it powers each discipline from the inside.
01
Sales
Sales Cloud · C/4HANA SalesA traceable, predictable pipeline. From lead to invoice with visibility at every stage and a forecast the board can actually use.
How AI powers it
Predictive opportunity scoring, next-best-action generation and assisted close forecasting that learns from real history.
02
Service
Service Cloud · OmnichannelOmnichannel service done right: ticketing, self-service and governed SLAs on a single customer view.
How AI powers it
Agents that resolve, classify and route; replies drafted with full case context and automatic summaries of every interaction.
03
Marketing
Marketing Cloud · Emarsys · CDPData-driven activation: live segmentation, journeys and orchestration on a unified customer data platform.
How AI powers it
Intent-generated segments, personalised creative and copy at scale, and continuous journey optimisation.
04
Analytics
Data governance · Semantic layerCustomer data, governed. A shared semantic layer so the business and the models speak the same language.
How AI powers it
Natural-language queries over governed data, anomaly detection and automatic narrative for your KPIs.
05
UX
Research · Prototyping · InterfacesResearch, prototyping and interface design. The experience users notice — and the one they shouldn't have to.
How AI powers it
Generative prototyping, research synthesis and interface variants evaluated before a line of code is written.
06
Commerce
Commerce Cloud · B2B & B2CB2B and B2C digital commerce on Commerce Cloud, integrated end-to-end with the rest of the CX ecosystem.
How AI powers it
Contextual recommendation, semantic catalogue search and merchandising that tunes itself to real behaviour.
Generative AI isn't an experiment. It's the daily operation.
We connect the models to governed customer data and put them to work: they classify, draft, decide and act — with traceability and human control where it matters.
Generation at scale
Content, code and answers generated with your business context, governed by your rules and your brand.
Connected knowledge
RAG over your governed data: models answer with your information, citing the source, not with guesses.
Governance and control
Traceability, continuous evaluation and human-in-the-loop. AI that passes an audit, not just the proof of concept.
Customer data
Semantic layer
Models
Agents
CX processes
How we work with you, from strategy to operation.
Four lines covering the full lifecycle. We come in where you need us and stay until it works in production.
Transformation
Target architecture, domain-by-domain roadmap and operating model. The picture of where you want to be and a realistic path to get there.
- Target architecture
- Domain roadmap
- Operating model
Implementation
End-to-end deployments on SAP CX, Salesforce and the AI stack. From design to go-live, with your team inside.
- SAP Customer Experience
- Salesforce
- Generative-AI stack
Support
Preventive and evolutionary maintenance. The platform alive, monitored and improving — not frozen after go-live.
- Preventive
- Evolutionary
- Monitoring
Innovation
Models, agents and generative integrations. Where we test what isn't standard yet — and take it to production.
- Models
- Agents
- Generative integrations
The best stack for each problem, with AI as the common layer.
We work on the leading CX platforms and the AI frontier. Starting with our SAP accreditation and extending across the whole generative ecosystem.
SAP Silver Partner
C/4HANA · BTP · CX suite
SAP Silver Partner
Salesforce CX core
Sales · Service · Marketing · Data Cloud · Agentforce
AWS IA
Bedrock · OpenSearch · Lambda
Microsoft IA
Copilot · Fabric · Dynamics
OpenAI IA
GPT · embeddings · Realtime API
Anthropic IA
Claude · agentic reasoning & code
Gemini IA
Gemini · multimodal · Veo · Nano Banana
Tell us the challenge.
A short conversation to understand where you are and what you need. No commitment, no sales pitch.
- Email info@libeup.com
- Office C. de Méndez Álvaro, 20, 28045 Madrid
A LibeUp specialist gets back to you — no commitment.
Thank you. We'll get back to you shortly.